Frequently Asked Questions: IPv4 Global’s New Interface and Dashboard

During the first week of June, IPv4 Global will launch a new interface and dashboard experience designed to make the platform easier to navigate, more intuitive to use, and better optimized for today’s workflows across desktop and mobile.

This FAQ answers common questions about what is changing, what is staying the same, and where to get help.

Overview

  • What is changing?

    During the first week of June, IPv4 Global will launch a redesigned user interface and dashboard for new and existing users transacting on the marketplace, as well as enhancements to the existing payment/payout system. These updates will be reflected on both desktop and mobile.

    This update includes significant improvements to:

    • Navigation
    • Visual design
    • Key workflows
    • Payments and payout methods
    • Mobile experience

    The goal is to create a cleaner, more intuitive experience that helps you get what you need faster and complete your tasks on the IPv4.Global marketplace more efficiently than ever before.

  • Why is IPv4 Global making this change?

    Being users of the platform ourselves, we know first-hand where points of friction live when you’re transacting on the site. This update is designed to add new features that streamline the process, give direct in-platform access to information, and improve the overall customer experience.

    The redesign is intended to:

    • Reduce confusion
    • Make navigation easier
    • Streamline common workflows
    • Make it easier to track and make payments on, and get payments out of, the platform
    • Provide a more modern and accessible experience

  • Is this just a visual update?

    No. While you will notice a refreshed visual design, this update also includes usability improvements to navigation, dashboard layout, workflow experience, and parts of the payment system. The redesign is meant to improve how the platform works for you day to day, not just how it looks.

Timing and Rollout

  • When will the new experience be available?

    The new interface and dashboard will launch during the first week of June.

  • Who will be affected?

    The new experience will be available to all customers.

  • Will there be any downtime or service interruption?

    While existing visual and operational components are changing, the core functionality of the site will remain unchanged. As a result, there will be a very brief period of downtime as these changes are pushed to production, at which time you will see our scheduled maintenance page. However, if brief periods of reduced availability do occur during the transition, we will share updates as soon as possible.

  • Do I need to do anything before launch?

    No action is required before launch, and once the new experience is live, you can sign in as usual. We will be making resources available ahead of the launch to help smooth the transition for new and existing users, so you can review those resources in the Help Center (coming soon) for a preview of what’s changing.

What’s Changing

  • What will be different about the new interface?

    The new interface brings together everything you need to buy, sell, or lease on IPv4.Global into a single dashboard, removing the need to jump from page to page when navigating your day-to-day tasks.

    Upon logging in, you’ll see:

    • A refreshed look and feel in the form of a new dashboard
    • An updated navigation structure with a left-aligned menu and options tailored to your existing permissions
    • Changes to how some tasks and workflows are organized

  • What will be different about the navigation?

    Navigation has been reorganized to make it easier to find the pages, tools, and information you use most often.

    Rather than the existing across-the-top mini-menu navigating to individual pages, users will see a dashboard with all available options based on their permission set on the left-hand side. Those options populate a dashboard window for faster and easier navigation. Existing URLs to those pages remain unchanged, so existing bookmarks do not need to be updated.

  • Will my day-to-day workflows change?

    Some workflows may look different, but the goal is to make common tasks easier and more intuitive.

    General changes

    Users will have access to more information directly in platform and more capabilities in platform, such as the ability to view all invoices and payout information in one place.

    Buying and Selling

    In the current platform, when a buyer makes a purchase, they receive an invoice and that invoice dictates how the buyer can pay. In the new system, buyers can view payment options before buying and, upon purchasing, can choose their payment option through a presented menu. Buyers can also track all invoices and statuses in one place.

    Sellers will now receive closing statements uploaded to their account and can track payouts and payout statuses in one place.

    Core capabilities remain available. If a task you use frequently appears in a new location, our Help Center (coming soon) and support team can help you find it quickly.

  • How will payment options change?

    General changes

    We’ve enhanced the payment options available for users leveraging Stripe for their payments. Buyers and lessees can now pay by credit card or bank transfer in USD or local currency if they’re in a supported region determined by their location. 

    Lessees

    Lessees can now save payment methods through Stripe to pay their invoices. Existing options remain available.

    Lessors

    Lessors can now receive payouts through Stripe.

    These changes, should users choose to leverage them, make it much easier and much more transparent to buy, sell, and lease IPv4 addresses through the platform.

  • Will the experience be different on mobile?

    Yes. The mobile experience reflects all the same changes.

What’s Staying the Same

  • What is not changing?

    This update does not change the core value of the platform or your access to your account.

    The following will remain the same:

    • Your account access
    • Your login credentials
    • Your customer data
    • Your ability to seamlessly transact on the site
    • Access to the support systems you need. This document doesn’t take the place of your transfer analyst or account representative, but it expands the resources available to you.

  • Will my login or password change?

    No. You will continue to log in using your existing credentials.

  • Will my account access or permissions change?

    No. Your existing access and permissions will remain in place unless your organization makes separate changes to user roles or permissions.

  • Will my data be affected?

    No. Your existing data will remain intact.

    This redesign changes the interface and user experience, not your underlying data.

  • Are any core features being removed?

    Core functionality is not being removed as part of this update.

    Some features, tools, or pages may appear in a new location or under updated navigation labels.

Finding Things in the New Experience

  • What if I cannot find something after the update?

    If you are having trouble locating a page, report, or tool, start with these resources:

    You can also contact support directly at support@ipv4.global and we’ll help you find what you need.

  • Where did specific features or pages move?

    Some items may appear in new locations as part of the updated navigation and dashboard structure, but you can find everything in your dashboard. You may also see sections outside the scope of your selected roles that are locked to you. You can click on an area and request permission instantly.

    We recommend taking a look at the video walkthroughs, coming soon.

    If you need help locating a specific feature, contact support and include the name of the page, report, or task you are trying to access.

  • Will bookmarks or saved links still work?

    Yes, existing URLs remain unchanged so existing bookmarks or saved links will continue to function.

  • Will I need training to use the new dashboard?

    Most customers should not need formal training.

    However, we will be providing support resources to help you get familiar with the new experience, including:

    • This customer FAQ
    • Help Center articles (coming soon)
    • Video guides

Support and Resources

Feedback

Final Note

We understand that changes can take some adjustment. This redesign is intended to make the IPv4 Global experience easier to use, more intuitive to navigate, and better aligned with how customers work today, and we are here to support you throughout the transition.